Dennis D Zxo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dallas, Texas

Code doesn’t work

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G2A - Code doesn’t work

Purchased code does not work, tried to call the customer support and they did not respond to the call.

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Loss:
$2

Preferred solution: Full refund

User's recommendation: For codes to work

2 comments
G2A.com

Hi there. I'm sorry that you are facing any inconvenience on our page.

Kindly remind you that we do not provide support over the phone, only by email or social media, such as Facebook, Twitter, and Instagram.

Therefore, if you still require assistance, please drop us a message through the above-mentioned channels and we'll try to assist. Kind regards, Lana G2A Team

G2A.com

Hi Dennis. I'm sorry that your code didn't work.

I'd like to highlight that we do not offer phone support. You can get in touch with us through Twitter/Facebook or tickets. When it comes to the code, please make sure to report it to the seller directly.

They have to provide a solution whether a replacement or a refund. To contact the seller, please login to your G2A account and follow this link: https://***/orders-history -> ARCHIVE - "View details" - "Contact seller" Best regards, Lana G2A Team

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Anonymous
map-marker Sulphur, Louisiana

No help at all

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Customer service number doesnt even work. Got sold a key for xbox that doesnt even work. Still waiting to hear back about it.

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User's recommendation: Shop elsewhere

2 comments
G2A.com

Hi. Apologies for the inconvenience.

Please mind that we do not provide support over the phone. You can reach our buyers' support via tickets or social media, such as Facebook or Twitter.

Do not hesitate to contact us at your earliest convenience. Best regards, Lana G2A Team

G2A.com

Hi, apologies for the inconvenience. We do not provide support over the phone but you can contact us via tickets or social media channels, such as Twitter or Facebook.

When it comes to the issue you've encountered, I recommend contacting the seller directly. They have to provide a refund or a replacement key. To do so, please log in to your G2A account and follow this link: https://***/orders-history -> ARCHIVE - View details - Contact seller.

Please make sure to use the same email address that you made a purchase with. Best regards, Lana G2A Team

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Quintin W Gmz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Las Vegas, Nevada

Refund

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G2A - Refund
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G2A - Refund - Image 3
G2A - Refund - Image 4
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G2A - Refund - Image 6
I want my money back or you can see me in court. Took my money out of my account so damn fast but now you cant give it back that fast.
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Loss:
$13
Cons:
  • Terrible customer service
  • Process of refunds
  • Unsafe website

Preferred solution: Full refund

User's recommendation: Never again!

1 comment
G2A.com

Hi, I'm sorry to see that you have difficulties with the game. In this case, I suggest contacting the seller to clarify the case.

You can do so by logging in to your G2A account and following this link: https://***/orders-history -> ARCHIVE - "View details" - "Contact seller" Should you have any questions, DM us on Twitter/Facebook. Regards, Lana G2A Team

Maria M Pnv

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Verified Reviewer

Fraudulent charges

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How tf do you get ahold of these ppl?? Ive tried emailing and calling. Useless. Someone broke into my car and stole two bank cards of mine and used them for this site. Im just trying to get the info they used on my card so I can give it to the police for a report. Jfc.
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Loss:
$388
Pros:
  • This is my first time doing it this way
Cons:
  • No live chat
  • No contact info numbers to correct problems
  • Do not want to be easily contacted

Preferred solution: Information on who used my bank card!

User's recommendation: Suxs

1 comment
G2A.com

Hi! I'm sorry to hear that your account was compromised.

In such circumstances, I strongly recommend reporting this to your bank or card issuer. They should investigate this case and return your money back.

Should you have any questions or concerns, please contact our team through social media channels. Regards, Lana G2A Team

Mateo R Jmj

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Verified Reviewer
| map-marker Harlingen, Texas

I wish to cancel my orders please

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its not going through and I accidently did two please cancel both because I only needed just one and would rather have niether
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Preferred solution: Full refund

User's recommendation: bad

Teresa Spd

Account and bad costumer service

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I have to wait 72h for a more than urgent ticket and now wasted 60 dollars on a game that I can't use because of the in first place terrible costumer support and on the other side bad possibilities to get in touch with your seller another way than fixing the problem first, worst known page I used so far
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Loss:
$60
Cons:
  • Nobody helps
  • No easy link to contact company
  • Bad costumer service

Preferred solution: Deliver product or service ordered

User's recommendation: Use another service or wait until g2a improved massively

Daniel A Hfi
map-marker Green Bay, Wisconsin

Want to know where my shipment is

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i did not get my game so where is my ship where is my game and when i call the number the the one i sock to did not now
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Loss:
$27
Pros:
  • Fast delivery
Cons:
  • Improper description of activation of product code

Preferred solution: Apology

Anthony M Zxp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Appalling customer service

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I purchased an activation key for Windows 11 Pro with the assurance that if it did not work I would be entitled to a Money Back Guarantee. Followed all the instructions and it did not work,contacted customer support and they asked for screenshots for proof it did not work and with no solutions but simply refused the refund without reason/solution and absolutely zero customer service. Do not purchase from this "company" unless you wish to waste your money and become extremely stressed.
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Loss:
$34
Cons:
  • Will not refund regardless of their policy
  • No phone number
  • Nobody helps

Preferred solution: Full refund

User's recommendation: AVOID AT ALL COSTS

Amin B Mzl

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Verified Reviewer
| map-marker Rome, Latium

Order order #926000****0179

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I did not Receive my order yet and the tracking number which you provided me is completely wrong There is no contact service with g2a This is absolutely a mess
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Jim D Lix

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Verified Reviewer

Shady practice of advertising a premium service as a game and not an add on

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Original review Nov 10, 2021
Battlefield 4, the description made it sound like the game with a lot of other stuff with it, turns out the game itself was not included so I got stuck having to buy the game and wasting $9.00 They also will send you an email to review their site but won't let you give a negative review, you get a "not found" message.
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Loss:
$9
Cons:
  • Poor description led me to think the game itself was included

Preferred solution: Full refund

User's recommendation: buy somewhere else

Kristaps Kalejs

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Verified Reviewer

Company is shady/scam

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Bought a game without needing to login into my account but now it asks for a phone verification code after purchase to see the key for the game, but the phone is disabled 3 years ago as i moved country. No support to contact, nothing
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Loss:
$20
Pros:
  • No pros
Cons:
  • Unclear directions for support questions
  • No phone number
  • Answers too late

Preferred solution: Full refund

User's recommendation: Don't buy here

Jake S Tmk

Refund

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I am trying to request a refund but the seller is not getting back to me and its been about a week My email is Jakescott505@***.com
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Loss:
$50

Preferred solution: Full refund

Alex S Dvq

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Verified Reviewer

Never received my money

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Updated by user May 18, 2021

they declined my transaction now, money was not the problem. Now I have to wait up to 28 days to get that money back

Original review May 18, 2021
I waited the 30 minutes I'm supposed to wait and never received my money or a text conformation. This is the second time it's happened the first time was resolved, so I hope this one is as well. Customer service was fast last time. I am now banned from this website and they have taken $200 from me. DO NOT USE THIS PAYMENT METHOD
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Loss:
$100
Cons:
  • Not receiving money

Preferred solution: Deliver product or service ordered

Resolved
Alex S Dvq

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Verified Reviewer

Resolved: Didn't get my money

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Updated by user May 18, 2021

Company fixed the issue and I have been provided with product or service ordered.

Original review May 18, 2021
I paid $50 to add to an account for farm skins and I never received my money or a message back from G2A
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Loss:
$50

Preferred solution: Deliver product or service ordered

User's recommendation: Use a different service

Carsten And

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Verified Reviewer

Fraud of credit card

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This G2A charged my credit card with a small USD amount. Even don't know them. Fraud! Reported already to bank and go police. Found the "office" address and phone number in Google. Pried to call - phone number not real...
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Loss:
$27
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: Be aware! Fraud!