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G2A - Be wary .

1.8
Details
I tried contacting G2A about some gift cards I had . I wanted to purchase something using them and if not purchase using credit ,debit ,pay pal etc..... I believed they were based in Toronto as the # is Toronto Ontario Canada Bases. Also their site also states they are in Toronto Ontario Canada. But they are based in Hong Kong ??
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ID
#1798884 Review #1798884 is a subjective opinion of poster.

G2A - Unfair ban system

1.8
Details
I've been a loyal customer for several years. Only a few months ago I had questions about a key I'd bought. A question, not even requesting a refund. Since then my account got banned (know this because this happened to more people). I've never done anything fraudulant, unless asking questions is fraudulant...
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ID
#1686645 Review #1686645 is a subjective opinion of poster.
Product
G2a Cd Key
Pros
  • Cheap keys
Cons
  • No phone number
  • No email
  • Unclear directions for support questions
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Stealing Money
  • Problems

Not geting g2a plus and still charging me for it

2.0
Details
i was buying a game, it asked me if i wanted to get g2a 7 day trial. i clicked no and proceed with my purchase. after a month ago i got an email saying that a transaction as been made for g2a plus even though i never got the trial. Trash service hate this company.
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ID
#1658702 Review #1658702 is a subjective opinion of poster.
Product
G2a Account
Reason of review
Poor customer service

G2A - Psngames.org

1.5
Details
Bought a game via psngames.org. this game no longer works tried to contact psngames.org and its shutdown. I have realised g2a.com are the ones who took the payment, and i want my money back or a new game issued to my account. I have evidence on both purchase and the account no longer working.
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ID
#1522294 Review #1522294 is a subjective opinion of poster.
Product
G2A Website

G2A - Bought a game, product key was invalid, nobody will refund me my money.

1.8
Details
I bought Black Ops 4 from seller Playgames007 and its been 13 days since I contacted the seller , the product key wont work and the seller has yet to respond with a solution. I am pissed that was $50 wasted. I want my money back ! now
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ID
#1480155 Review #1480155 is a subjective opinion of poster.
Service
G2a Customer Care
Cons
  • Not taking care of fake sellers
  • Scammer sellers
  • Fake 24 7 support
Reason of review
Poor customer service
Loss
$55
Preferred solution
Full refund
Tags
  • Black Ops 4

G2A SUPPORT DEPARTMENT

2.1
Details
G2A SUPPORT DEPARTMENT
G2A SUPPORT DEPARTMENT
G2A SUPPORT DEPARTMENT
I'm trying to stay calm because you are not even ANSWERING TO MY CASE! This is not a playground, my case is all about a seller tries to **** people and you aren't even looking at it! I escalated my case and still NO ANSWER!!!!!!! The seller gave me an invalid code for the game "just cause 4" on platform "STEAM". I say that my key is invalid and he answers that me or someone else on my account USED the key. What kind of logic is this??? HELP ME OUT OF THIS I TRY TO STAY CALM I WANT TO ENJOY MY WEEKEND!!!!!!!
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ID
#1424529 Review #1424529 is a subjective opinion of poster.
Service
G2a Customer Care
Cons
  • Scammer sellers
  • Not taking care of fake sellers
  • Nobody helps
Reason of review
Poor customer service
Loss
$35
Preferred solution
I do like a new key instead of a refund. It's not worth getting your money back because I want my key!
1.9
Details
G2A just actived G2A Plus on my account without knowing or accepting that and when i get out from school i got an notification that an automatic payment was sent to G2A. :/. I'm very mad now, i want my money back even if are 2,60 dollars i want them back. Are my money,...
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Resolved
ID
#1206329 Review #1206329 is a subjective opinion of poster.
Product
G2a Account
Pros
  • Nobody helps
Cons
  • Nobody helps
Reason of review
Not as described/ advertised
Loss
$3
Preferred solution
Full refund
Tags
  • Stealing Money
  • Problems
2.3
Details
G2A is skelm (crooks) - Key not working and no refund!
G2A is skelm (crooks) - Key not working and no refund!

Update by user Dec 27, 2016

No surprise here - had no feedback, no contact. STILL outta pocket...

Update by user Nov 25, 2016

Terrible customer service

Original review posted by user Nov 24, 2016

After a lenghty back and fro it was decided that my complaint regarding the bogus key for RUST will not be entertained. Even after numerous screen prints and profile PROOF...
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1 comment
Anonymous
#1270903

Hey Dbarnardo,

We appreciate your honest words and opinion - that makes us even more determinate to improve our service.

As we understand from your comment you have received a wrong key, reported it with the Seller and still received no refund?

We would like to assure you that our specialist put great effort to make sure all cases are closed fairly. However if you believe yours was not, you can reopen the dispute or place a new complaint about it via ticket.

We kindly ask you to contact us directly (via HelpDesk), so we will verify the issue with all data in mind.

Yours, India, G2A Team

ID
#960581 Review #960581 is a subjective opinion of poster.
Cons
  • Way they treat you as customer
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Full refund
2.1
Details
Into a 10 day long and back forth with g2a and a seller from which i bought the key from. Despite having g2a shield which according to them 100% assures a replacement or a refund in the event of a faulty key have ruled in favor of the scammer who sold the faulty key....
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3 comments
Anonymous
#1419972

I bought a game on black friday and activated the G2A shield. I wanted to buy the once off one but I accidentally bought the monthly one.

As soon as I realised I deactivated the shield and even removed my card from my G2A account. Yet the transaction still goes off. I tried the customer care page but it gives me an error message that says it is forbidden by administrative rule.

I don't want my money back but I want to remove future payments. If not I will have to go the legal route.

Please email me at avenger75651@gmail.com to help me fix this.

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ID
#940042 Review #940042 is a subjective opinion of poster.
Service
G2a Customer Care
Cons
  • Do not obey their own tos article 5dot12 g2a shield
Reason of review
Return, Exchange or Cancellation Policy
Loss
$34
Preferred solution
Deliver product or service ordered

Contact G2A Customer Service

Website:
Mailing Address:
31/F, Tower Two, Times Square 1 Matheson Street, Causeway Bay
Hong Kong, Hong Kong
Hong Kong
Contact G2A Customer Service

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Latest Question

G2A Questions

G2A did not announce on what platform they are selling the game

2.2
Details
I preordered the witcher 3 about a month ago and the title was P-WSG2P-492 The Witcher 3: Wild Hunt CD-KEY PREORDER GLOBAL 2015-04-10 . I assumed it is a Steam global key. i received the key yesterday and when i added to steam and it said invalid. I contacted the customer support and they said it was cog.com platform. I asked them to replace the key and they said that is not possible. I asked them to contact cog.com to inactivate that key because i will not use it since i want a steam key. they did not offer any support claiming that they have no fault that the title of the game did not contained on what platform they were selling the game.
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ID
#638126 Review #638126 is a subjective opinion of poster.
Pros
  • Safe
  • Offers they provide with games
  • Fast delivery
Cons
  • Missleading title
  • Not offering a solution
Reason of review
Not as described/ advertised
Loss
$32
Preferred solution
Let the company propose a solution
Tags
  • The Witcher 3 Wild Hunt Key