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G2A - Unauthorized purchase

G2A - Unauthorized purchase
I just recieved an email for a purchase that i did not make
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Review
#1533634 Review #1533634 is a subjective opinion of poster.

G2A in Washington, District Of Columbia - Key Expired after 3 months

G2A - Key Expired after 3 months
In January I bought the following Bitdefender Total Security 2019 GLOBAL Key 1 Year 5 Devices It expired after 3 months instead of 1 year I contacted G2A, they said they had contacted the seller and to wait 7 days. After the 7 days, they said to fill out a form to get a refund. They then said I had to go to the police, file a fraud complaint, get an official police report and send it to them or I would not get a refund and that was their policy. They have all the information necessary to give me a refund, this policy seems to be an unfair tactic to avoid giving me my refund. Is a reasonable person going to bother the police for a $22 refund? However, I will file a complaint with the FTC next, the Better Business Bureau and anyone I can think of.
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Review
#1519126 Review #1519126 is a subjective opinion of poster.

G2A SUPPORT DEPARTMENT

2.1
Details
G2A SUPPORT DEPARTMENT
G2A SUPPORT DEPARTMENT
G2A SUPPORT DEPARTMENT
I'm trying to stay calm because you are not even ANSWERING TO MY CASE! This is not a playground, my case is all about a seller tries to **** people and you aren't even looking at it! I escalated my case and still NO ANSWER!!!!!!! The seller gave me an invalid code for the game "just cause 4" on platform "STEAM". I say that my key is invalid and he answers that me or someone else on my account USED the key. What kind of logic is this??? HELP ME OUT OF THIS I TRY TO STAY CALM I WANT TO ENJOY MY WEEKEND!!!!!!!
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Review
#1424529 Review #1424529 is a subjective opinion of poster.
Cons
  • Answers too late
  • Scammer sellers
  • Not taking care of fake sellers
Reason of review
Poor customer service
Loss
$35
Preferred solution
I do like a new key instead of a refund. It's not worth getting your money back because I want my key!
1.2
Details
G2A - Sent an already redeemed code and am being ripped off.
G2A - Sent an already redeemed code and am being ripped off.
G2A - Sent an already redeemed code and am being ripped off.
G2A - Sent an already redeemed code and am being ripped off.

Update by user Sep 16, 2018

So I have been informed that "Proper investigation has been provided and the decision in this case is final. The refund in this case is not possible due to all facts provided." I just added a picture showing an update from Steam support showing proof that I did not use...

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Review
#1356179 Review #1356179 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Deliver product or service ordered
1.0
Details
G2A - Fraudulent Charges, no reply

Update by user Jul 31, 2018

This is the reply I get from the so called "company." They will give me no information of the merchant who has stolen and used my debit account information, the supposed account, or the so called merchandise or good or services supposedly purchased from my stolen...

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5 comments
Anonymous
#1530074

Update: They sent me two more messages after giving me no information, refusing to tell me where the charges came from, who they came from, for what, etc. They told me to confirm I have never used their vompany before for which I did.

They then sent me another messahe stating it needed further review, to a no replies email. They sent me this same email again today, then another email as they had when I had first contacted them discussing the matter, like it was the first time I had contacted them. It asked for my debit card information as the original email they sent earlier. It seems to be an automated reply or at the very least, the same sent to all customers as its worded exactly the same.

On Pissed Consumer, they blame me saying I use my debit card at gas stations, stores, etc, anyone cpuld have stolen the info therefor it is my fault for using a debit card from my bank and I shpuld had secured it better. They know what so called "merchant" at their company billed my account fraudulently for large amounts repeatedly and will not divulge any information nor stop this as they are a fraudulent company. There are other reviews from other consumers saying such as well. I am using my emails and PissedConsumer replies from the company to file the police reports as soon as the pending charge goes through.

They think they are untouchable as the are "Uk based." This is not true Also, please note PissedConsumer, if you read this, I can not enter the information you asked for in the email you sent me to make this review more visible as there is no product link for anything I bought because I bought no product. Its a fraudulent company stealing bank account information.

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Review
#1317718 Review #1317718 is a subjective opinion of poster.
1.0
Details
G2A - Worst company
worst company, never helped fixing issues for their security card system that denied my card every single time. countless emails and could never give a straight forward answer to why transaction would fail when paying, but i would still be charged. It would later take...
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Review
#1256016 Review #1256016 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Resolved
2.8
Details
G2A seller send me duplicate key and support nothing do with this
G2A seller send me duplicate key and support nothing do with this
G2A seller send me duplicate key and support nothing do with this
G2A seller send me duplicate key and support nothing do with this
G2A seller send me duplicate key and support nothing do with this
G2A seller send me duplicate key and support nothing do with this

Update by user May 31, 2018

PayPal return my money :)

Update by user May 02, 2018

Today Paypal return me my stolen money

Original review posted by user May 01, 2018

I buy on G2A game dírt 4 . Date was February 18 2018 Seller ( Diebestenspiele ) sell me duplicate key and i will connect screenshot of course. And i of course i add picture with order number and scam...
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Review
#1245392 Review #1245392 is a subjective opinion of poster.
Pros
  • Price
  • Fast delivery
Cons
  • Way they treat you as customer
  • Fake 24 7 support
  • Not offering a solution
Reason of review
Damaged or defective
Loss
$18
Preferred solution
Full refund
Tags
  • Stealing Money
1.0
Details
G2A - Avoid at all cost or it will COST YOU
Avoid at all cost or it will COST you If someone took your money and didn't give you anything that's on par with criminal activity. Declined my order yet charged my bank account every time. Didn't even sign up for a account yet sent me a email to "Unknown" and a...
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Review
#1191974 Review #1191974 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$50
Preferred solution
Full refund
G2A - Money Missing from Credit Card
G2A - Money Missing from Credit Card
G2A - Money Missing from Credit Card
G2A - Money Missing from Credit Card

Update by user Feb 02, 2018

My loss is actually $76.73 I have pictures if you would like to see

Original review posted by user Feb 02, 2018

Ive just recently tried to buy money for my G2A account so i can use it on other 3rd party sites to buy games and skins and all of that good stuff. I put in the correct card details and it said my card...
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6 comments
UntrueGreySeal
#1451701

Hello, i was recently buying games from your site and a lot of money was taking from my credit card without my promotion, About 140$ CAD was taking away and i had no clue why it was taken away from my credit card, The games i bought was about 27$ CAD .Could you please help me get my money back because i need it as soon as possible .

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Review
#1181790 Review #1181790 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$55
Preferred solution
Full refund

Contact G2A Customer Service

Mailing Address:
G2A LLC
31/F, Tower Two, Times Square 1 Matheson Street, Causeway Bay
Hong Kong, Hong Kong
Hong Kong
All G2A Contacts
1.0
Details
G2A Support sucks
G2A Support sucks
G2A Support sucks
I have over a period of now half a year tried to access my G2A account. This has gone to the point where the support will NOT even answer my tickets. The reason my account got suspended was because of "Suspicious activity", which is ***. It starts with me depositing...
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4 comments
Anonymous
#1449645

Hi , I have the exact same problem with my account . The exact wow .Seems like they have working license by illegals way. My ticket ID is : TDHC-246445

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Review
#1165376 Review #1165376 is a subjective opinion of poster.
Cons
  • Way they treat you as customer
  • Fake 24 7 support
  • Not offering a solution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution