G2A Reviews

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New Reviewer

3.4
Update by user Nov 03, 2020

Company fixed the issue and I have been provided with full refund. It was not easy to get the refund but they did help me after reaching out multiple times via multiple threads..

Original review posted by user Nov 01, 2020
Air on their site when checking out caused me to be charged for their subscription service. There's only one charge, I canceled the service, but even though I've pointed out this hair g2a won't refund me is lean on their terms. Close the ticket and state the issue is...
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1 comment
#2075663

Hi Tyler! Thank you for sharing your feedback on using G2A.com G2A Plus subscription is a completely optional and very beneficial service that gives you discounts on purchases and free games.

I'm glad you got in touch with our support team and the problem was finally resolved.

In case of any questions you can also reach us through the social media. Best regards, Will, G2A team

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Resolved
ID
#2259601 Review #2259601 is a subjective opinion of poster.
Product
G2A Website
Loss
$3
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Appalling customer service

1.0
I purchased an activation key for Windows 11 Pro with the assurance that if it did not work I would be entitled to a Money Back Guarantee. Followed all the instructions and it did not work,contacted customer support and they asked for screenshots for proof it did not work and with no solutions but simply refused the refund without reason/solution and absolutely zero customer service. Do not purchase from this "company" unless you wish to waste your money and become extremely stressed.

User's recommendation: AVOID AT ALL COSTS.

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ID
#3096850 Review #3096850 is a subjective opinion of poster.
Cons
  • Nobody helps
  • Scammer sellers
  • No phone number
Loss
$34
Preferred solution
Full refund

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Verified Reviewer New Reviewer

I brought 2 products

so i was on the website and i puirchased some fortnite things but then when i went to payment i payed with apple pay then it sayed my payment was denied but the money ended up leaving my account and i did not get a order number or anything
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ID
#3091715 Review #3091715 is a subjective opinion of poster.
Loss
$1

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Verified Reviewer New Reviewer

Order order #926000****0179

1.0
I did not Receive my order yet and the tracking number which you provided me is completely wrong There is no contact service with g2a This is absolutely a mess
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ID
#3079890 Review #3079890 is a subjective opinion of poster.
Location
Rome, Latium

I didn't receive the PSN codes

Hi ! I come here to complain because I didn't receive my PSN codes, complete the payment on the date: 2021/11/15 at 5:00 pm! purchase code 100005****704535
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ID
#3070222 Review #3070222 is a subjective opinion of poster.
Location
Handa, Aichi

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Verified Reviewer New Reviewer

Shady practice of advertising a premium service as a game and not an add on

1.0
Original review updated by user Nov 10, 2021
Battlefield 4, the description made it sound like the game with a lot of other stuff with it, turns out the game itself was not included so I got stuck having to buy the game and wasting $9.00 They also will send you an email to review their site but won't let you give a negative review, you get a "not found" message.

User's recommendation: buy somewhere else.

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ID
#3055941 Review #3055941 is a subjective opinion of poster.
Cons
  • Poor description led me to think the game itself was included
Loss
$9
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Dear users, I need your HELP I am a business-seller from a G2A marketplace. I have a very big problem and I hope that someone from here can help me. A few weeks ago, I was targeted by a hacker attack. The attackers may have known that I was going on a business trip and...
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ID
#3037544 Review #3037544 is a subjective opinion of poster.
Loss
$30000
Preferred solution
Returning my account
New Reviewer

Unauthorized payments

I would like my money back that you guys took out of my bank account. I never authorized no chargers of 47.72 and 56.08 why are you guys are allowing things happen when I never applied to your guys website Im unhappy for what u guys are doing thats un professional coming this company.
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ID
#3007337 Review #3007337 is a subjective opinion of poster.
Location
Palm Desert, California
Loss
$103
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Company is shady/scam

1.0
Bought a game without needing to login into my account but now it asks for a phone verification code after purchase to see the key for the game, but the phone is disabled 3 years ago as i moved country. No support to contact, nothing

User's recommendation: Don't buy here.

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ID
#3004140 Review #3004140 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • No phone number
  • Unclear directions for support questions
  • Answers too late
Loss
$20
Preferred solution
Full refund
New Reviewer

Transaction

G2A - Transaction
On 10/21/21 at 2:22am I Melchor Deleon bought border lands 3 for $49.92 ad I was double charged. My first transaction with website for payment I had an error I had to verify transactions on my card. The second transaction I had the payment went through.
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ID
#2995200 Review #2995200 is a subjective opinion of poster.
Loss
$50
New Reviewer

Seller not sending me code

G2A - Seller not sending me code
G2A - Seller not sending me code
I purchased a digital card from the seller and the money has been taken from me but seller has not sent code yet. It's been more than 24hrs. I need my code or I want a refund for it. This is taking too long. My order number is 923000****1272

User's recommendation: I don't know if I recommend based on this experience.

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ID
#2992829 Review #2992829 is a subjective opinion of poster.
Loss
$63
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Want to refund something

2.0
G2A - Want to refund something
Ysll hit my card for 3 100$ g2a cards I ordered one but was hit for 3 I've contacted seller and hv yet to receive my refund of $ 330 I canceled them all because yall hit me for 3 of them so ysll owe me refund of $330 and I appreciate yall twao refund my money . Before I file fraud charges on yall

User's recommendation: To watch and make sure your not getting charged for more then what you ordered.

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ID
#2951122 Review #2951122 is a subjective opinion of poster.
Loss
$330
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

The seller Lie to me

G2A - The seller Lie to me
G2A - The seller Lie to me
G2A - The seller Lie to me
I never got the playstation. And I Can not get in contact with the company. I expect u must can do something. I want My money back. My bank will contact u. Or the police will.
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ID
#2938995 Review #2938995 is a subjective opinion of poster.
Loss
$923
Preferred solution
Full refund

Issues with iTunes UK gift card

Good evening I bought two iTunes gift cards for the UK I live here in the states to use in my UK account for different movies I never received the codes for the cards one of them I gave you the wrong email address the other one I did it the right way and I still havent received the code and I was charged twice on my credit card I was hoping all this could be resolved
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ID
#2893525 Review #2893525 is a subjective opinion of poster.
Location
Queens, New York

Refund

G2A - Refund
Hi there, Yes the seller texted me to send it back to him and he say that he will give me a refund for it as well and he removed his item from the market. Now am waiting for a full refund of the item and the sending back. Will you help me if I won't get my refund please because I really don't trust this seller. Am sure that he knows that his speaker is fake specially because all specifications were wrong and it's so obvious that the item is not the right one. one woth even
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ID
#2869855 Review #2869855 is a subjective opinion of poster.
Location
Greenford, England

I cant redeem my code and i dont see any instructions on how to do it

#926000****9440 thats my order number and i cant redeem my code,it says that i have to redeem it through a different page but idk which one, could guys help me.
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ID
#2822406 Review #2822406 is a subjective opinion of poster.
Location
Lakewood, Ohio

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