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Resolved: They won't give me my refund

Update by user Nov 03, 2020

Company fixed the issue and I have been provided with full refund. It was not easy to get the refund but they did help me after reaching out multiple times via multiple threads..

Original review posted by user Nov 01, 2020
Air on their site when checking out caused me to be charged for their subscription service. There's only one charge, I canceled the service, but even though I've pointed out this hair g2a won't refund me is lean on their terms. Close the ticket and state the issue is resolved while I'm clearly still having a conversation with them.
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Resolved
ID
#2259601 Review #2259601 is a subjective opinion of poster.
Product
G2A Website
Loss
$3
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

CODE DISAPPEARED

Hi, I recently bought an NBA 2k21 on an xbox one. You sent the code, but by mistake I turned it off and couldn't view it a second time. My shipment number is #901000****6709. So, can you send me that code again?
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ID
#2368178 Review #2368178 is a subjective opinion of poster.
Location
Vilnius, Vilnius

What the *** did i just get scammed

well, i bought a key and i was supposed to get it sent to my email but they didn't send anything. And of course when i tried to contact them i didn't find any way to otherwise i wouldn't be leaving a review here

User's recommendation: don't buy from G2A the support is non-existent.

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ID
#2367175 Review #2367175 is a subjective opinion of poster.
Location
Ramat Gan, Tel Aviv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bank Account Verification

Until today, more than a week as passed and nothing is confirmed, i'm still waiting to withdraw my wallet

User's recommendation: Don´t buy on G2A.

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ID
#2366853 Review #2366853 is a subjective opinion of poster.
Cons
  • Nobody helps
  • No live chat
Loss
$10
Preferred solution
withdraw my wallet

How to download after buying it

We just paid for a game on g2a and we don't know how we can be able to down load it. (our 1st time doing it this way) were used to buying a cd for games to play please help
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ID
#2362974 Review #2362974 is a subjective opinion of poster.
Pros
  • This is my first time doing it this way

Taking my money

Hello. Something is taking my money every month and I have not bought anything from g2a. I need help to remove it please. Here is the confirmation that something is drawing my money. I need help to remove it.
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ID
#2357028 Review #2357028 is a subjective opinion of poster.
Location
Vasby, Stockholm

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Waiting for account verification

Hello Since 3 days that i´m expecting that you verify my bank account to withdraw my wallet Can you please tell me something? Thank you
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ID
#2356975 Review #2356975 is a subjective opinion of poster.
Pros
  • Expensive
Preferred solution
Withdraw my wallet

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Asking a question

I bought a wildcat code and i didnt get sent it yet it has been maybe 4-5 hours and still havent got it im just worried if i didnt get it or not.
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ID
#2354799 Review #2354799 is a subjective opinion of poster.
Cons
  • No email
Preferred solution
Deliver product or service ordered

Unhelpful and wont respond.

got an order. can't get in contact what so ever. I feel like I've lost trust 100% in this "company" as they so say. Save your money just by directly from the franchise.
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ID
#2353768 Review #2353768 is a subjective opinion of poster.
Location
Mansfield, England

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Verified Reviewer

Didnt get loot points

so i bought $4.90 of loot points but i exited to fast before the transaction was complete the money is out of my account but i didnt get my loot points. my email is ianfrederichs@***.com please contact me back as sooon as possible because i want my loot points so can win a game , thank you ian.

User's recommendation: dont quit before completing transaction.

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ID
#2349802 Review #2349802 is a subjective opinion of poster.
Loss
$5
Preferred solution
Deliver product or service ordered

G2A Products and Services Reviews

Product or Service Reviews
Cd Key  2.0 11
Gift Card  1.0 5
Website  6
Account  14
Dirt Cd Key  1.7 2

Latest Question

Invalid code

I spent 70 dollars on a code and it was to short and invalid I don't know what to do I can't just waste that kind of money please someone help

G2A Questions

Problem with my account

I would like to talk with a real person please
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ID
#2345881 Review #2345881 is a subjective opinion of poster.
Product
G2a Cd Key
Loss
$50
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Frustration, disapointment, disatisfaction !

purchased a game on G2A. supposedly sent a link to Steam. Cant find it, or the access key. tried to contact vendor thru G2A, when I finished typing my email, a button said "complete". I clicked the button thinking my EMAIL was complete ! surprise, surprise ! the button meant the issue is now closed with no chance of the problem bein resolved ! stii no game, still no access code !!!

User's recommendation: avoid this site like the plague !

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ID
#2325623 Review #2325623 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Not offering a solution
  • Do not want to be easily contacted
Loss
$26
Preferred solution
Deliver product or service ordered

I was sold a used steam key

I bought a rocket league steam key and I went to use the key and steam reported that the key has been used already.
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ID
#2322761 Review #2322761 is a subjective opinion of poster.
Product
G2a Cd Key
Cons
  • Security
Loss
$56
Preferred solution
Deliver product or service ordered

Zero customer service

I purchased a game code a few months back, the code didnt work. Emailed G2A numerous times and have no response. I raised a complaint via PayPal but wrongly said it was as described, which was my fault. The decline the claim. I have again tried to contact G2A but have had no response. Their customer service isnt poor. Its non existent. Terrible company

User's recommendation: Source elsewhere.

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ID
#2306508 Review #2306508 is a subjective opinion of poster.
Location
Bournemouth, England

My game code: save file

G2A - My game code: save file
i have bought a code of assassins creed black flag and player 35+ hours of it then the next day my save file has been wiped and im very angry and annoed
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ID
#2301631 Review #2301631 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Bad keys
Loss
$10
Preferred solution
Full refund

Account issues

Im having problems signing in to my accout
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ID
#2290762 Review #2290762 is a subjective opinion of poster.
Preferred solution
Need help signing in