I have over a period of now half a year tried to access my G2A account. This has gone to the point where the support will NOT even answer my tickets.
The reason my account got suspended was because of "Suspicious activity", which is ***. It starts with me depositing money on the site Hellcase.com. I had been doing that for about half a year before they, (G2A) suspended my account, for depositing money on a site i have been using regularly up until that point... Last message received from the support was following: "Greetings, We are checking your case and we will get back to you as quick as possible.
We kindly ask for your patience. Regards, G2A Team" My first impression was that they finally was doing something about my problem. The problem is though, the message was sent the 7th of december 2017. And to this date (09-01-2018) i am still to receive an actual answer from G2A support.
I have surely asked for their progress and an update on the situation, but to no success. This need to change if they still want a customer base in the future, because i don't ever see how this can be acceptable from any standpoint. Keep in mind i have been through 2 support tickets, and i am still in need of help from their support team.
Linked below is the screenshots of messages from the first time i contacted them, to the last time i have written and they have written. Regards, a pissed off consumer
Product or Service Mentioned: G2a Account.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Way they treat you as customer, Not offering a solution, Fake 24 7 support.