G2A Phone Numbers and Emails

Customer Service:

  • +8 523 589 8899
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G2A Emails:

Customer Service
Legal
GDPR Inquiries, Privacy Inquiries, Trademark Inquiries
Sales/ Reservations
Tickets
Is this your business?
PissedConsumer Club

Contact Information

G2A Website:

G2A Help Center:

Corporate Office Address:

G2A.COM Limited
31/F, Tower Two, Times Square, 1 Matheson Street, Causeway Bay
Hong Kong, Hong Kong
Hong Kong

G2A Customer Service Reviews

1.4 / 5
Bad
Reza E Uhl
Scam scam scam

I bought 4 Keycodes from g2a never got the product working, i called customer service and the woman keeping me on the line, then she comes back and saying sorry our Staff can not Come to talk at this moment. If I knew this site, she cant even speak proper english.. this is real poor, i want my 205 dollars back what a scam...

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Pedro C Hhl
Refound buy the wrong game try to contact platform guys for 3 days no luck not even 1 time they awnser me

Not good o made a wrong game buy, i try to contact them with no luck, i explain the situation but no one tell me nothing again. What can i do more ?

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Tracey C Fkv
I purchased a steam gift card as a gift I can’t activate it as I don’t have a steam account
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Still not resolved ongoing issue I cant activate the steam gift voucher I bought as a gift I dont have a steam account

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How Good is G2A's Customer Service?

Ramatoulaye K Wgc
Ramatoulaye K Wgc
Feels Disappointed | Sep 20, 2023

Got charged on my card made a claim and they blocked my account for no reason.

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Afton Gbm
Afton Gbm
Feels Disappointed | Jul 18, 2023

I paid $100 for steam and it wasn’t activated I’m calling bank to get my refund

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Thomas D Fnx
Thomas D Fnx
Feels Disappointed | Apr 18, 2023

I got nowhere all I was wanting was a refund because the product I purchased didn't work and all I got was the the runaround or a 3rd party still haven't gotten a direct answer.

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Celeste P Iqo
Celeste P Iqo
Feels Disappointed | Jan 05, 2023

Didn’t reply

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Milcu F
Milcu F
Feels Disappointed | Nov 20, 2022

I paid my Xbox ultimate Game pass 10-12 ago , for 1 month , and yesterday i got the massage to paid my Game pass again . They did nothing , just emailing .

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Summary of G2A Customer Service Calls

496 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call G2A?

Payments and Charges Question:

  • “Unauthorized purchase”
  • “Payment”
  • “Waiting for payment”

Refund Question:

  • “Refund”
  • “Refunded”
  • “I want a refund”

Product/ Service Question:

  • “I can't redeem my game”
  • “Code not working”
  • “My key is not working”

Cards Question:

  • “Card”
  • “Card purchases”
  • “I purchased a screen card and didn't get my key number”

Account Question:

  • “Blocked paying method”
  • “Membership bugs”
  • “Account”

Shipping and Delivery Question:

  • “Key didn't received”
  • “Haven't gotten what I paid for”
  • “I didn't receive my gift card”

Request for Information Question:

  • “I need help login”
  • “Support”
  • “I need help with order”

Activation/ Cancellation Question:

  • “I can't activate my key”
  • “Cancel payment”
  • “Trying to cancel a processing order”

Staff Question:

  • “Talk to customer service about a purchase”
  • “Customer service”
  • “Poor customer service”

Return/ Replace Question:

  • “Return euro card for usd”

Website/ Application Question:

  • “Selling application rejected”

Other Question:

  • “Pas reçu le code”
  • “Accidentally bought something”
  • “Visa redemption”

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