Sugar Jke
map-marker Chicago, Illinois

Wrongfully billed

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I was charged for something that I never asked for or tried to purchase. I tried to call and have them reverse the charges but there isnt an option to contact them in regards to billing. Something needs to be done about this.
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1 comment
G2A.com

Hi. I'm sorry about the situation that happened to you.

For a possible refund of an unauthorized order, please contact your payment provider. They should take care of this. However, we can block the user who made this transaction so that he will not be able to perform them in the future.

So please contact us in a private message on FB, Insta, or Twitter to resolve this matter. Regards

Corey D Xtp

Took my money, and had no resolution with no product

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I called to get my problem, resolved G2 a charge me, but didnt give me a product G2 is horrible. They will not fix your problem. Ill send you join email. Itll go on a loop forever and I seem to
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Loss:
$107
Cons:
  • Lose your money

Preferred solution: Full refund

User's recommendation: Don’t use G2 way they will screw you over

1 comment
G2A.com

Hi! I'm sorry to hear about the inconvenience.

Please contact us on G2A social media channels, providing us with your order number, so we can assist you with this issue. Regards

Theodore V Abr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Used card

I purchased a fifty euros worth steam card from the company beCharged. The thing is though that this card's code had already been used. This must be rectified
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Loss:
$50

Preferred solution: Full refund

1 comment
G2A.com

Hi. Sorry to hear about that.

Be sure to contact us on our social media channels so we can investigate the issue with your order.

Provide us there with your order number or the email address that was used to purchase. Regards

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Copperas Cove, Texas

Their company is a scam

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G2A - Their company is a scam
Their seller want to give messed up code did not want to do anything. The company's customer service don't help for *** If you want to be *** by them go ahead...Don't it a scam
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Anonymous
map-marker Cozmesti, Iasi

I am balckmailed in need help

Please contact me at +407******** I am blackmailed into buying Steam gift card and i don't know what else to do
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User's recommendation: Please help

Teja A Lnc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payment error.

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G2A - Payment error.
Hi. My name is andrei , and i have a problem with the payment. After i put my card details , i have this error : Something went wrong Were sorry, but there were problems completing your order. Please, try again or change payment method. I don't have another card , and with the paysafe is risky , because it may give the exactly error. The payment is for the Forza Horizon 5 game , from Gr8Keys. And I apologize for the grammatical mistakes.
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Pros:
  • Good prices

Preferred solution: Deliver product or service ordered

1 comment
G2A.com

Hi! I am sorry to hear about these inconveniences.

Be sure to contact us directly on our social media channels such as Instagram, Facebook, or Twitter.

We will investigate the case and assist you accordingly. Regards, G2A Team

Icie Nvv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

$50 steam card key doesn't work

G2A - $50 steam card key doesn't work
G2A - $50 steam card key doesn't work - Image 2
G2A - $50 steam card key doesn't work - Image 3
Hello This card is bought 2 days ago and it did not work with key, what we get. It said that it has been redeemed already even if I just bought it. Is there any change to re-activate the key code or you can give me a new card or is it just refund to me back. I have asked from Ultimate customer service about it, but there was not better solution. They said that it is up to you. Kind Regards Pasi Isojärvi
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Loss:
$50
Pros:
  • Null
Cons:
  • Null

Preferred solution: Full refund

User's recommendation: The $50 steam card didn’t work as a resolve to a used secret

Oluseyi O Rfm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

G2A - Refund
Ive been trying to contact G2A.COM customer support because one of there seller sold me a key that doesnt work and Ive been trying to contact them but no response.can you get back to me on 0754238**** my email address is jubril001@***.com
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Loss:
$110
Pros:
  • Untrustworthy
Cons:
  • Careful

Preferred solution: Full refund

User's recommendation: Be careful and check before you buy

1 comment
G2A.com

Hi! I am sorry your order did not meet your expectations.

However, I noticed that you purchased a product for a different region than you are in.

Given the fact that the seller has provided you with a valid/working product, that matches the description available on the product page, further proceedings with this case are not possible. G2A Team

Paul R Adv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad company do not believe you with anything even if you send them proof

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G2A - Bad company do not believe you with anything even if you send them proof
G2A - Bad company do not believe you with anything even if you send them proof - Image 2
Original review Oct 26, 2022
They ask for proof of the fault as I am in the UK have asked Amazon to open the card Amazon say faulty and cannot open it, sent them Amazon comments and still do not believe me. Ask me to send via their stupid tickets then get a message if I send anymore I will be put in spam, I am only doing what they've asked. It is all adding to my case as they are running an SCAM having had there comments back I have decided to start legal action. have no other option
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Loss:
$50
Cons:
  • One big con

Preferred solution: Full refund

User's recommendation: poor company its a scam

Paul R Adv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot give them a star

Cannot even get intouch with them all thay want is your money and then when you try to get in touch all you get is a stupid chat bot no way around it please don't waist your money on them
View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: Don't use complete rip-off

2 comments
G2A.com

Hi! We provide support through tickets and private messaging on Facebook, Twitter, Instagram, and Reddit.

If you have any questions, feel free to ask our specialists there to get assistance in your case. Regards G2A Team

Guest
reply icon Replying to comment of G2A.com

Have given you Everything you requested but still ignore me now I cannot get past your stupid chat bot

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Abdelaziz M Cuj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Someone need to answer me

G2A - Someone need to answer me
I bought playstation plus from you and I try to put on my ps4 account and i couldn't activate it then i called playstation support and they said the key code it Had been used since 2019 in other account how can you sell something in 2023 used from 2019
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Loss:
$21

Preferred solution: Price reduction

1 comment
G2A.com

Hi! I am sorry to hear that!

Have you reported this issue directly to the seller from whom you bought the product? If not yet, be sure to do it to let the seller resolve the problem. You can contact us on our social media channels in case there was a problem with contacting the seller.

We will assist you in this regard. G2A Team

John L Gpb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer services

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Someone used a credit card that was stolen from me to place an order with them. They are difficult to contact and have not gotten back with me about the problem.
View full review
Loss:
$37
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Stay away

1 comment
G2A.com

Hi! I'm sorry someone hacked your payment account and made an unauthorized transaction.

Be sure to report this matter to your payment provider in the first place so that they can make a transaction reversal.

Also, please contact us via ticket or social media channels and we will block further transactions with your payment method. G2A Team

Alvin Y Dra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

I do not have an account with G2A and would appreciate a full refund of $98.97. I have no conformation email or txt of any purchase made with g2a. If you have any information showing I have an account with g2a please send it to my email
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Loss:
$99

Preferred solution: Full refund

1 comment
G2A.com

Hello! I am sorry to hear about the inconvenience.

Unfortunately, I am not sure what exactly the problem is. Therefore, please contact us on one of our social media channels, providing us with your order number so we will be able to check your case.

I am waiting for your message! Regards G2A Team

Paul R Adv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam complete waste of time

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G2A - Scam complete waste of time
G2A - Scam complete waste of time - Image 2
G2A - Scam complete waste of time - Image 3
Updated by user Oct 12, 2022

sent them more information but have to wait for there stupid ticket process

Original review Sep 12, 2022
Bought an Amazon gift card for America, got the key and sent it to America,
then got email does not work, that was 2 months ago since then have tried to get my money back, but to no avail. Told me it was for America and I could not open it ,but I need a screen shot to prove the fault.

Got in touch with Amazon and they confirm is a bad key. Back to G2A with the screen shot of the Amazon remarks, Now they are saying it will not do, Its a complete waste of time trying to get them to listen. Have now been told they will block and ban me.

If I keep it up. think now i will involve the law.
View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: DONT USE AS ALL THEY DO IS TAKE YOUR MONEY AND RUN

1 comment
G2A.com

Hi! I checked your case thoroughly.

You have created a total of 19 tickets to our Support, in which you have added many messages. This creates unnecessary chaos. Therefore, you have been asked many times to communicate in one ticket, as it is the fastest way to solve the case. Since you ignored this request, you got a message about the consequences of creating spam.

Both our Support and the seller have been actively trying to help you in this situation. You have been repeatedly asked to provide proof that you received a product not as described on the offer page. Unfortunately, you didn't send it, so the case was brought to a standstill. If you have received something other than an Amazon Gift Card, please prove it with a screenshot.

I hope the matter will be resolved soon. Regards, Maya G2A Team

Aisha Bbr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Yo yall need to handle one of your sellers. He...

Yo yall need to handle one of your sellers. He gave me the wrong redeem code and he is not trying to refund me
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1 comment
G2A.com

Hello! I am sorry to hear about the inconvenience.

Be sure to contact us on one of our social media channels, providing us with your order number so we will be able to check your case.

I am waiting for your message! Regards G2A Team

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